Returns & Exchanges

At JUST WATER, we stand behind the purity and quality of our ethically sourced spring water. If your order arrives damaged or incorrect, we offer a 30-day window for returns and replacements to ensure your hydration experience is perfect.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, please examine your JUST WATER cartons for any signs of leakage or structural damage incurred during transit.

• 2.
  Contact Support

  Email our customer care team within 30 days of receipt with your order number and clear photos of any damaged product or packaging.

• 3.
  Verification Process

  Our team will review your claim within 48 hours; as water is a perishable food item, we typically do not require physical returns of opened or damaged goods.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh case of JUST WATER to your door at no cost or issue a full refund to your original payment method.